Privacy Policy & SMS Terms of Service 

Effective Date: 02/12/2026 

365 Getaways (“365 Getaways,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, make a reservation, or communicate with us, including through SMS. By using our website or services, you agree to this Privacy Policy. 

 1. Information We Collect 

Information You Provide Directly When you book a stay, submit a form, or communicate with us, we may collect: Full name Phone number Email address Mailing address Reservation details Payment information (processed securely by third-party payment processors) Government-issued ID when required for booking verification Maintenance requests or guest service communications Any other information you voluntarily provide Information Collected Automatically When you visit our website, we may automatically collect: IP address Browser type Device information Website usage data Referring website information Cookies and similar tracking technologies 

 2. How We Use Your Information 

 We use your information to: Process and manage reservations Send booking confirmations and updates Provide check-in and check-out instructions Deliver door codes and property access details Respond to maintenance or service requests Provide customer support Send SMS communications related to your reservation (if you opt in) Improve our website and services Prevent fraud and ensure property security Comply with legal obligations We do not sell or rent your personal information. 

 3. How We Share Information 

 We may share your information only in limited circumstances: With trusted service providers (such as booking software platforms, payment processors, website hosts, and messaging platforms) who assist in operating our business When required by law or legal process To protect the rights, safety, or security of our company, guests, property owners, or others In connection with a business transfer, merger, or acquisition We do not share, sell, or rent phone numbers or personal information to third parties or affiliates for marketing purposes. SMS consent is not shared with third parties or affiliates. 

 4. SMS Terms of Service 

 By opting into SMS communications through a booking form, guest registration, web form, or other method, you agree to receive text messages from 365 Getaways related to your reservation and stay. Types of Messages You May Receive Reservation confirmations Reservation reminders Check-in and check-out instructions Door codes and access information Maintenance updates or service responses Emergency property-related notifications Customer support communications Conversations necessary to service your reservation We do not send marketing text messages unless separately disclosed and consented to. Messaging Disclosures Messaging frequency may vary. Message and data rates may apply. To opt out at any time, reply STOP. For assistance, reply HELP or visit www.365-getaways.com . Consent to receive SMS messages is not a condition of booking. 

 5. Data Security 

 We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system can guarantee absolute security. 

 6. Cookies & Tracking Technologies 

 Our website may use cookies and similar technologies to improve user experience and analyze website traffic. You can disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled. 

 7. Your Privacy Rights 

 Depending on your state of residence, you may have the right to: Request access to your personal information Request correction of inaccurate information Request deletion of personal information (subject to legal obligations) To exercise your rights, contact us using the information below. We may verify your identity before processing your request. 

 8. Data Retention 

 We retain personal information only as long as necessary to: Fulfill reservation and contractual obligations Comply with legal, tax, and regulatory requirements Resolve disputes Enforce our agreements 

 9. Children’s Privacy 

 Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. 

 10. Third-Party Links 

 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. 

 11. Updates to This Policy 

 We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date. 

 12. Contact Us 

 If you have any questions about this Privacy Policy or your personal information, please contact us.

OUR LOCATION

Vacation Homes throughout Gatlinburg and Pigeon Forge, Tennessee

OFFICE HOURS

Monday - Friday: 9:00 AM - 6:00 PM  |  Sat: 10:00 AM - 5:00 PM